What is better AlertOps or Vivantio? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, AlertOps earned 8.0 points, while Vivantio received 8.4 points. Meanwhile, for user satisfaction, AlertOps scored 98%, while Vivantio scored 93%.
Details about their unique elements, tools, supported platforms, customer service, plus more are provided below to provide you with a more correct assessment. Remember to purchase only the features your company needs so as not to waste cash for functions that are unnecessary.
Users who want to save some time or need a IT Service Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, LiveAgent, Freshservice.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you continue having second thoughts about which product will be best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how large is its online presence. For example AlertOps Twitter profile has currently 1418 followers. At the same time Vivantio Twitter is followed by 70 users.
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