What is better AlertOps or Uservoice? When choosing the appropriate Customer Support Software for your organization it is recommended that you review the functions, prices, as well as other important data about the product and vendor. Here, you can examine the similarities and differences between AlertOps (overall score at 8.0 and user satisfaction at 98%) and Uservoice (overall score at 8.1 and user satisfaction at N/A%).
You can also check their unique details, such as tools, plans, pricing, terms, etc. Similarly, analyze the terms carefully for information on extra charges, including, setup fees, independent customer service, upgrade fees, disk space fees, and others.
Our experts made sure to review all popular IT Service Software services available on the market, but among them these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
It may not always be enough to just compare AlertOps and Uservoice against one another. Even though reliable tools, cost and customer experience are all crucial and should be included when making a final choice, you should also check out the recognition and awards claimed by each app. In many cases a less popular service may turn out to be a good choice that was a winner of many B2B awards such as our Great User Experience Award which reveals that despite lesser market presence it’s a significant contender to the software that rule the market.
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