Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable Incident Alerts
- Communication Channels
- Smart Routing
- Incident & Alert Escalations
- Automated Workflows
- Mobil Incident Management
- On-Call Scheduling
- Integrations
- Dashboards & Reports
- Team Management
- Enterprise Security
Pricing Info
Pricing Info
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
- Android & iOS app
- Unlimited push & email notifications
- 125 SMS or 25 Voice notifications (US/Canada)
- 75 SMS or 25 Voice notifications (International)
- Unlimited teams
- On-call schedules
- Escalations
- Open API
- Integrations with monitoring tools
- Integrations with ChatOps
- Security roles
- Incident alert prioritization & deduplication
- Rich alerts
- Alert lifecycle monitoring
- Unlimited API requests
- Support via online help center
Standard – $8/month ($5 if billed annually)
- All features in Starter Pack, Plus:
- Unlimited SMS or Voice notifications (US/Canada)
- 25 SMS or 25 Voice notifications/user/month (International)
- Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
- All features in Standard Plan, Plus:
- Unlimited SMS or Voice notifications (International)
- Heartbeat tracking
- Integrations with external & ITSM tools
- Phone number for live call routing
- Limited custom workflows
- Alert suppressions & delays
- Unified notification rules
- Flexible routing
- Custom actions
- Custom alert mapping
- Incident opt-out
- Operations dashboard
- Reports on alerts & notifications
- Reports on incident management
Enterprise – $27/month ($23 if billed annually)
- All features in Premium Plan, Plus:
- Unlimited custom security roles
- Stakeholders communication
- Unlimited custom workflows
- Flexible grouping
- Manual alerts
- Message templates
- Access to conference bridge
- 24/7 Support for critical responses
- White glove customer onboarding
- Extended proof of concept
Integrations
Integrations
AlertOps integrates with:
- Slack
- Microsoft Teams
- Zoom
- Salesforce Case Management
- Zendesk
- VMware
- StatusPage.io
- Terraform Cloud
- Pipedrive
- SolarWinds
- Spiceworks
- Splunk
- GitLab
- GitHub
- FreshDesk
- FreshService
- Nagios
- Jira
- Jenkins
- ConnectWise Manage
- Confluence
- Bitbucket
- AWS CloudWatch
- AppDynamics
- BigPanda
- Manage Engine Service Desk Plus
- Microsoft Azure
- Google StackDriver
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The University of Memphis, Intel, Sanofi
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Company Email
sales@alertops.com
Contact No.
Company's Address
AlertOps Technology
125 Fairfield Way #330, Bloomingdale, Illinois, 60108
USA
AlertOps Comparisons
Popular AlertOps Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
All the data, facts and experiences that we offered in this analysis were gathered from official company sites, advertising materials available online, actual experience from real users as well as our individual everyday use of every service by an expert. We put a lot of effort to comprehensively test every app, therefore we not only examine it ourselves, but we also compare our observations with experiences of other members from the B2B community.
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