What is better AlertOps or Zendesk? Buying the best Customer Support Software product is all about cross-checking numerous solutions and determining the top software for your specific needs. Our unique system will give you a quick look at the general rating of AlertOps and Zendesk. For general quality and performance, AlertOps scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, AlertOps earned 98%, while Zendesk earned 98%.
Below it's also possible to look at their functionalities, terms, plans, etc. to see which software will be more appropriate for your situation. One key feature to check is if the application lets you to enable/disable permissions on various types of users to limit the exposure of any sensitive corporate data.
We realize that not all companies have the time to examine a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Freshservice, Zendesk, LiveAgent.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, facts and experiences that we offered in this analysis were gathered from official company sites, advertising materials available online, actual experience from real users as well as our individual everyday use of every service by an expert. We put a lot of effort to comprehensively test every app, therefore we not only examine it ourselves, but we also compare our observations with experiences of other members from the B2B community.
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