What is better AlertOps or Salesforce Service Cloud? When you compare AlertOps and Salesforce Service Cloud, it is possible to see which Customer Support Software product is the more effective option. This ensures that your business can select the most productive and effective application. You can study the specifics, such as available tools, costs, plans offered by each vendor, offer stipulations, and many more
We also let you check their general scores to know which one appears to be better. AlertOps has 8.0 points for overall quality and 98% rating for user satisfaction; while Salesforce Service Cloud has 9.6 points for overall quality and 97% for user satisfaction. Similarly, you can also find out which software business is more reliable by sending an an email question to both and find out which vendor replies without delays.
Our experts made sure to prepare reviews of all popular IT Service Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you pick a solution that you are sure will be an actual asset for your business you shouldn’t simply focus on what reviewers have to say about it. Quite frequently personal experience with the software will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every solution to give you a quick impression of how actual users of AlertOps and Salesforce Service Cloud evaluate their contact with the solution. Our algorithm is built around complex analysis of product mentions on other sites, social media as well as blogs, so you will get a comprehensive and credible landscape of what other customers think about each service. In this example AlertOps got a total satisfaction rating at 98% while for Salesforce Service Cloud 97% of users express they had a positive experience with it.
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