What is better Action1 or ScreenConnect? Getting the proper Customer Support Software product is as easy as comparing the good and low functions and terms offered by Action1 and ScreenConnect. Here it's also possible to match their all round scores: 8.9 for Action1 vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 94% for Action1 vs. 96% for ScreenConnect.
We suggest that you put some effort and study their differences and determine which one is the better choice for your company. Likewise, keep in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual software for a global company or a mobile app to help you work on the go.
Right now, the most popular solutions in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which service will work best for your business it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular a given product is and how extensive is its online presence.For example, if you check Action1 LinkedIn account you’ll find out that they are followed by 30 users. In case of ScreenConnect the amount of followers on their LinkedIn page is 16403.
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