What is better ZupportDesk or Freshchat? Assessing products to get the best Customer Support Software need not be complicated. On our review platform, it is possible to match ZupportDesk and Freshchat and right away analyze their differences. We allow you to check their features, supported devices, support service, pricing, terms, and much more.
You can even assess their overall score (8.0 for ZupportDesk vs. 9.2 for Freshchat) and overall customer satisfaction level (N/A% for ZupportDesk vs. 96% for Freshchat). Devote time to compare your leading choices and see which one is right for your company. Likewise, you must consider the software vendor’s business viability; are they reliable and will they still be on the market in a few years time?
At this time, the top services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Almost as important as features and client support quality are pricing packages made available by ZupportDesk and Freshchat. Although pricing should not be a deciding element it’s surely a significant thing to consider. You should look for a flexible pricing package that can be matched with your company size and effortlessly scaled up if your company develops. Make sure you don’t opt for pricing plans that have additional functionalities that you won’t find useful and always try to get in touch with the vendor directly because enterprises can frequently benefit from discounts. You should also check out a free trial or demo of every software to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a practical overview of what it feels like to work with ZupportDesk and Freshchat.
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