What is better Zendesk Chat or Wix Answers? If you want an effective Customer Support Software product for your company you should remember to examine various solutions. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a quick idea how each product performs. As an example, on this page you can see Zendesk Chat’s overall score of 8.5 and compare it against Wix Answers’s score of 8.9; or Zendesk Chat’s user satisfaction level at 100% versus Wix Answers’s 100% satisfaction score.
The evaluation will help you spot the strengths and weaknesses of each service, and choose which matches your requirements better. On top of the robust features, the application which is simple and intuitive is always the better choice.
In case you you would like to quickly identify the best Customer Support Software according to our experts we advise you try out the following services: Zendesk, Freshdesk, Freshdesk Omni.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
The solutions analyzed on this page are merely a small part of our complete Customer Support Software category and you should take into account that there may be more desirable services out there. If you want to ensure you make the optimal decision for your team we strongly urge you to analyze more products first. You can also consider to consult our top 10 Customer Support Software list to find out which software are in the current year the highest-ranking ones and leaders in the market.
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