What is better Wix Answers or VIZOR? You have such a wide range of Customer Support Software alternatives in today’s state of that industry that deciding on the best product may be frustrating. On our comparison page, you can actually compare the features, pricing terms, available plans, and more details of Wix Answers and VIZOR.
It’s also possible to assess their score (8.9 for Wix Answers vs. 8.0 for VIZOR) and user satisfaction level (100% for Wix Answers vs. 98% for VIZOR). The scores and ratings present you with an overall idea how these two software products perform. Additionally, find out if the software can integrate with your current business apps to guarantee greater productivity.
We know that not all companies have the time to scrutinize a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
Both Wix Answers and VIZOR were reviewed by a panel of independent B2B experts who prepared a thorough examination of all crucial elements of every service. Their ultimate rating was calculated by means of unique SmartScore algorithm which gives a separate partial score to each component like: main features, client support, mobile device support, security, customer satisfaction and media presence. We realize useful features are not the only factor important to a company so we do our best to pay attention to all facets of a app before giving it a final rating.
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