What is better Wix Answers or Zendesk Chat? Purchasing the suitable Customer Support Software product is as straightforward as comparing the strong and weaker functions and terms offered by Wix Answers and Zendesk Chat. Here it's also possible to match their overall scores: 8.9 for Wix Answers vs. 8.5 for Zendesk Chat. Or you can verify their general user satisfaction rating, 100% for Wix Answers vs. 100% for Zendesk Chat.
We suggest that you spend some time to review their differences and decide which one is the better choice for your organization. Moreover. don’t forget to factor in your company’s or industry’s unique case, for instance, a multilingual software for a global team or a mobile platform to help you work away from your office.
Those of you who want to save some time or could use a Help Desk Software suggestion from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
The services compared on this page are merely a small sample of our complete Customer Support Software category and you should take into account that there may be better services out there. If you want to ensure you make the best possible choice for your company we strongly urge you to compare more services first. You may also want to consult our top 10 Customer Support Software ranking to see which solutions are currently the highest-rated ones and dominate the market.
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