Zendesk Chat & Pipedrive & Birdeye 2025 Comparison

Zendesk Chat

vs

NOAWARDS
YET

SmartScore™

8.5

User Satisfaction

100%

Pricing:

Starting from $11.20

Pricing Model

Zendesk Chat

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Zendesk Chat

List of Features

Appearance customization
Chat client (that customers use)
Chat agent console / use of instant messengers (IM)
Proactive chats & Triggers
Offline mode
Shortcuts / canned messages
Create chat protocols
Tracking & live analytics
Internationalization

Pricing Info

Zendesk Chat

Pricing Info

Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.

Zendesk Support

Foundational Support Only –Starting at $19/month

Plans for Everyone

Suite Team – $49/agent/month (billed annually)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance

Suite Growth –$79/agent/month (billed annually)

All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard

Suite Professional – $99/agent/month (billed annually)

All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Plans for Enterprises

Suite Enterprise – $150/agent/month (billed annually)

All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY

Additional enterprise-ready plans – from $215/agent/month (billed annually)

Talk to Sales for further details

Learn more about Zendesk Chat pricing

Integrations

Zendesk Chat

Integrations

Zendesk Chat supports integration with the following business systems and applications:

Zendesk
Google Analytics
Salesforce
Highrise
Magento
Shopify
Tictail

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Company Email

support@zopim.com

Contact No.

Company's Address

Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598

Zendesk Chat Comparisons

Name

Comparision

Compare Zendesk Chat vs LiveChat 2025

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Compare Zendesk Chat vs Uservoice 2025

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Compare Zendesk Chat vs Pipedrive 2025

Compare Zendesk Chat vs Salesforce Service Cloud 2025

Popular Zendesk Chat Alternatives

Product Name

Score

Zendesk Chat Best Competitors for 2025 9.6

Zendesk Chat Best Competitors for 2025 9.2

Zendesk Chat Best Competitors for 2025 9.0

Zendesk Chat Best Competitors for 2025 8.0

Pipedrive

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Pipedrive

List of Features

Sales pipeline view
Lead generation tools
Workflow automation
Built-in caller function
Product feature
Smart Docs
Scheduler
eSignatures
Email integration
Goal setting and reporting
Contact history
Contact Data
Merge Duplicates
Google Calendar and contacts integration
API
Mobile apps
Fully customizable
Roles and organizational hierarchy
Multi-language
24/7 support
Timeline view
Sales reporting
Google Apps integration
Email tracking
Google Maps integration
Powerful API
Multi-language and multi-currency
Data import and export

Pipedrive

Pricing Info

Pipedrive is available in four SMB and Ultimate pricing plans. All payment plans offer a free 14-day trial. The following paid plans are available:

Lite – $24/seat/month ($14 billed annually)

Lead, calendar, and pipeline management
Seamless data import and 400+ integrations
Activity, deal, and contact reports
Personalized onboarding

Growth – $49/seat/month ($39 billed annually)

Lite plan +
Full email sync with tracking
Automations and nurturing sequences
Subscriptions and forecast reports
Meeting scheduler and contacts timeline
Live chat support

Premium – $79/seat/month ($49 billed annually)

Growth plan +
Lead generation and routing
Custom scoring and company data enrichment
AI-powered multi-email tools
Contracts and e-signatures
Enhanced customization for teams, reports and data fields

Ultimate – $99/seat/month ($79 billed annually)

Premium plan +
Fortified account security with rules and alerts
Phone and email data enrichment
Maximized usage limits
Sandbox testing account

Learn more about Pipedrive pricing

Pipedrive

Integrations

Pipedrive integrates with over 300 apps. More information here: https://www.pipedrive.com/en/marketplace/apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

SkyAnalytics, Contactzilla, Iterable, MaxwellHealth

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.

Company Email

team@pipedrive.com

Contact No.

Company's Address

460 Park Ave South
New York, NY 10016
USA

Pipedrive Comparisons

Name

Comparision

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Popular Pipedrive Alternatives

Product Name

Score

Pipedrive Best Competitors for 2025 9.8

Pipedrive Best Competitors for 2025 8.7

Pipedrive Best Competitors for 2025 8.5

Pipedrive Best Competitors for 2025 7.2

Birdeye

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

97%

Pricing:

By quote

Birdeye

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Birdeye

List of Features

Online presence
Review monitoring
Review generation
Review management
Review marketing
Payment processing
Chatbots
Customer surveys
AI-powered feedback processing
Social listening
Social ticketing
Business insight
Competitor analysis
Digitized referral programs
Listing management

Birdeye

Pricing Info

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Learn more about Birdeye pricing

Birdeye

Integrations

Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:

Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM

Birdeye also seamlessly integrates with Google apps and services:

Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

AMN Healthcare, Boardwalk, Ace Rent-a-Car

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.