What is better Zendesk Chat or NABD System? If you want a competent Customer Support Software product for your company you need to remember to evaluate various solutions. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can find Zendesk Chat’s overall score of 8.5 and compare it against NABD System’s score of 7.2; or Zendesk Chat’s user satisfaction level at 100% versus NABD System’s 99% satisfaction score.
The evaluation can help you see the good and bad points of each program, and make up your mind on which one fits you requirements better. Beyond the main features, the application that’s simple to grasp and use is always the better option.
We are aware that not all people have enough time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk .
Pricing: Starting from
$11.20
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Appearance customization
Chat client (that customers use)
Chat agent console / use of instant messengers (IM)
Proactive chats & Triggers
Offline mode
Shortcuts / canned messages
Create chat protocols
Tracking & live analytics
Internationalization
Pricing Info
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only – Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance
Suite Growth – $79/agent/month (billed annually)
All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
Talk to Sales for further details
Integrations
Integrations
Zendesk Chat supports integration with the following business systems and applications:
Zendesk
Google Analytics
Salesforce
Highrise
Magento
Shopify
Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company's Address
Zopim Technologies Pte Ltd
Popular Zendesk Chat Alternatives
Pricing: Starting from
$30
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Unified Dashboard
Case Management tools
24/7 Service center
Productivity tools
Collaboration tools
Advanced Analytics and Insights
Mobility
Integrated Live Chat
Integration
Pricing Info
NABD System provides a fully packed free edition and two paid plans.
Free Edition
Self Service Help Center
Capture Cases from email – 1 inbox
Capture Cases from Facebook – 1 page
Capture Cases from Twitter – 1 account
Live Chat – 3 agents
1StopDesk channel
Dynamic Routing Rules and automatic case assignment
Load Balancing across Agents/Users
Knowledge Base ( Public + Internal )
Basic SLA
Automatic Escalation notifications for SLA violation
Full life-cycle Case Management
Extended case management to front office and back office users
Extended case management to external entities
Basic Ticketing workflow
ISO Standard workflow
Case Assessment
Case Investigation
Root Cause Analysis
Corrective Action
Preventive Action
Customer Satisfaction & Feedback
Business hours and work schedule
Case Escalation
Automatic email notification
Convert Cases to KB articles
Add Public and private notes to cases
Export cases
Tasks multi-assignments
Next Best Action for Agents
Workflow Automation Rules
Multi-Language Support
Link Cases
MS Word correspondence template
email correspondence template
Facebook correspondence template
Twitter correspondence template
Manual and Automated correspondences
Corporate and Personal Customer Support
Preferred language interface
Social Media login ( FB – TW – g+)
Knowledge Base search
Provide Auto suggested solutions for customers
Customer dashboard
Custom case data scope for corporate customer users
Basic Reports
SSL encryption
Role Based Authorization
User Data Scope Management
User Access Rights management
Audit Log
Customer/Contact Profiling
User Profile Definition
User Group Definition
Multi Department Management
Product/Service Catalog
Product/Service Group definition
Hide contact information based on privacy settings
Maximum number of Agents – 3
User Dashboard
Executive Dashboard
Agent Calendar
Agent work queue
Reminder
To-do List
Follow up
Alerts
Agents Localization Support
user defined case views
Pre-defined responses
Quickly respond or add case notes from pre-defined templates to common service requests
Internal Live Chat
Mobile Optimized interface
Rebranding
Storage Quota – 5GB
Guided On-boarding Process
Self-service Full knowledge base
Email Support
Professional – $30/user/month
All Free features, plus:
Capture Cases from email – 3 inbox
Capture Cases from Facebook – 3 page
Capture Cases from Twitter – 3 account
Live Chat – Unlimited agents
Native mobile apps
Sentiment Analysis
5 Customized Reports & Analytics
Case Customization
8×5 Chat Support
8×5 Phone Support
Enterprise – $60/user/month
All Professional features, plus:
Capture Cases from email – Unlimited
Capture Cases from Facebook – Unlimited
Capture Cases from Twitter – Unlimited
Live Chat – Unlimited agents
Business Process Management(BPM) customization
Work Order Management
Whitelist
Tracking Website Online Visitors
20 Customized Reports & Analytics
Active Directory integration
Integration and Connectors
20 GB Storage Quota
24×7 Chat Support
24×7 Phone Support
Integrations
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Alex Bureau, Power Jet, TRANS MISR
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Company's Address
8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt
Popular NABD System Alternatives
In the event you are still having second thoughts about which software will be best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular every app is and how big is its online presence. For example Zendesk Chat Twitter profile has currently 5065 followers. At the same time NABD System Twitter is followed by 95 users.
Page last modified
2026-02-13
