What is better Zendesk Chat or contactSPACE? We are here to improve the whole process of contrasting Customer Support Software products for you. For example, on this page you can look at the overall performance of Zendesk Chat (8.5) and contrast it with the overall performance of contactSPACE (8.0). You can also match their overall user satisfaction rating: Zendesk Chat (100%) vs. contactSPACE (100%).
Likewise, study their capabilities thoroughly to see which product can better tackle your company’s requirements. Generally, any business app has to let you to immediately check the big picture, at the same time giving you quick access to the details.
Those of you who don't have much time or need a Customer Support Software advice from our experts may want to take a look at these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
When you compare various Customer Support Software apps you shouldn’t just look at their features list and offered pricing plans. Keep in mind the product must be meeting your work processes and team so the more flexible their offer the better. Check what platforms are supported by Zendesk Chat and contactSPACE and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this might be a critical factor for many businesses.
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