What is better Zendesk Chat or contactSPACE? When you compare Zendesk Chat and contactSPACE, it is simple to see which Customer Support Software product is the more effective alternative. This means that your business will be able to choose most productive and effective program. You can examine the details, including available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you check their general scores to know which one seems to be more suitable. Zendesk Chat has 8.5 points for overall quality and 100% rating for user satisfaction; while contactSPACE has 8.0 points for overall quality and 100% for user satisfaction. You can also check which software company is more dependable by sending an email inquiry to both vendors and find out which one replies faster.
If you would like to quickly locate the best Customer Support Software according to our review team we recommend you take a look at one of these solutions: Zendesk, Freshdesk, Freshdesk Omni.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
It may not always be enough to just compare Zendesk Chat and contactSPACE against one another. While specific features, pricing plans and customer comments are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards claimed by each app. Frequently a less known solution may turn out to be a great choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that regardless of smaller market presence it’s a worthy rival to the products that rule the market.
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