What is better Zoho Desk or Issuetrak? There are numerous Help Desk Software products out there today. The simplest way to find out which service fits your needs best is to examine them side by side. As an example, here you can review Zoho Desk and Issuetrak for their overall score (9.0 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can also check their features and pricing conditions along with other useful details below. When matching products make sure to check their related features and mark their disparities to have a clearer picture of both deals. Likewise, remember to evaluate other factors including security, backup, ease-of-use, and helpdesk support.
In case you you want to quickly locate the optimal Customer Support Software according to our review team we advise you check out the following products: Freshdesk Omni, Zendesk, Freshdesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you pick a service that you are sure will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Quite frequently personal experience with the app may change, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for every solution to give you an immediate impression of how real users of Zoho Desk and Issuetrak rate their contact with the software. Our system is built around advanced analysis of product mentions on other sites, social media as well as blogs, so you will receive a comprehensive and reliable picture of what other clients think about every solution. In this case Zoho Desk has a total satisfaction rating at 100% while for Issuetrak 100% of users claim they had a positive experience with it.
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