What is better Zoho Assist or Scorebuddy? With different functionalities, pricing, terms, and more to evaluate, finding the right Customer Support Software for your business is challenging. Nevertheless by using our system, it is simple to match the functions of Zoho Assist and Scorebuddy including their general SmartScore, respectively as: 8.5 and 7.3 for overall score and 98% and 100% for user satisfaction.
You can also review them feature by feature and see which program is a more effective fit for your company. Don’t forget to use a demo first prior to opting in for a plan to experience how the software can benefit you in practical situations.
People who don't have much time or want a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
When you pick a solution that you are sure will work best for your team you shouldn’t only pay attention to what experts have to say about it. In many cases individual experience with the service will vary, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable impression of how real users of Zoho Assist and Scorebuddy estimate their contact with the app. Our system is built around advanced analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a complete and credible picture of what other customers think about each product. In this case Zoho Assist has a total satisfaction rating at 98% while for Scorebuddy 100% of people say they had an enjoyable experience with it.
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