What is better Zoho Assist or CallFire? If you need to have a convenient way to learn which Customer Support Software product is better, our exclusive algorythm gives Zoho Assist a score of 8.5 and CallFire a score of 7.5 for total quality and performance. Moreover, Zoho Assist is rated at 98%, while CallFire is rated N/A% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, costs, and more. See whether the solution allows you to customize some of its workflows to make sure the software fits your own business processes.
We realize that not all businesses have the time to examine a large number of various products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Both Zoho Assist and CallFire were tested by a team of reliable B2B experts who prepared a full analysis of all important aspects of every product. Their ultimate score was calculated with unique SmartScore system that provides an individual partial score to each element including: main features, customer support, mobile device support, security, user satisfaction and media presence. We realize useful features are not the only thing essential to a business so we do our best to pay attention to all sides of a service before calculating its final score.
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