What is better Zendesk or SupportDesk? If you’re experiencing a difficult time deciding on the best Customer Support Software product for your company, try to compare and contrast the available software and see which service offers more positive aspects. For example, here you can assess Zendesk (overall score: 9.7; user rating: 98%) vs. SupportDesk (overall score: 7.4; user rating: 100%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to evaluate their features will significantly boost the likelihood of finding the appropriate product for your company. Look closely at other factors of the software like intuitiveness, adaptability, scalability, and pricing plans.
In case you you have to quickly locate the best Customer Support Software according to our review team we advise you check out one of these solutions: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
No Customer Support Software will be able to cover all the needs of a specific team. Though key functionalities of Zendesk and SupportDesk are important you should also carefully study the integrations provided by every software. Very often you will already be working with some other SaaS software in your company and it’s always more beneficial to select software that integrate well with one another. If you do that you can guarantee a reliable transfer of information between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
