What is better Zendesk or KnowledgeIQ? With various functionalities, pricing, terms, and more to compare, choosing the right Knowledge Management Software for your firm is tough. Nevertheless by working with our system, it's easy to match the features of Zendesk and KnowledgeIQ together with their general rating, respectively as: 9.7 and 8.0 for overall score and 98% and 100% for user satisfaction.
You can also evaluate them feature by feature check out which software is a more suitable fit for your business. Keep in mind to get a free trial first prior to opting in for a plan to get a firsthand experience how the solution performs in real scenarios.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, information and statistics that we shared in this comparison were collected from official company websites, advertising resources available online, real-life experience from real clients as well as our personal hands-on use of each service by a professional reviewer. We put a lot of effort to comprehensively study every service, so we not only examine it ourselves, but we also correlate our findings with opinions of other users from the SaaS community.
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