What is better KnowledgeIQ or Zoho Desk? If you wish for an efficient Knowledge Management Software product for your business you must invest time and assess different options. It doesn’t have to be difficult, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can check KnowledgeIQ’s overall score of 8.0 and compare it against Zoho Desk’s score of 9.0; or KnowledgeIQ’s user satisfaction level at 100% versus Zoho Desk’s 100% satisfaction score.
The comparison will help you identify the strengths and weaknesses of each software, and make up your mind on which fits you requirements better. Aside from the rich features, the application which is simple and intuitive is always the better product.
Our experts made sure to prepare reviews of all popular Knowledge Management Software products that you can find on the market, but among them these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
The solutions examined on this page are only a small part of our complete Knowledge Management Software category and you should keep in mind that there could be better options available. If you would like to guarantee you make the wisest choice for your team we definitely encourage you to analyze more solutions first. You may also want to study our top 10 Knowledge Management Software list to find out which products are in the current year the highest-ranking ones and leaders in the market.
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