What is better KnowledgeIQ or Zendesk? When you need an efficient Knowledge Management Software product for your company you must invest time and compare various solutions. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a quick idea how each product performs. For instance, on this page you can find KnowledgeIQ’s overall score of 8.0 and compare it against Zendesk’s score of 9.7; or KnowledgeIQ’s user satisfaction level at 100% versus Zendesk’s 98% satisfaction score.
The comparison can help you identify the pros and cons of each program, and choose which one suits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better option.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you select a solution that you think will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases personal experience with the product will vary, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable impression of how actual users of KnowledgeIQ and Zendesk estimate their experience with the service. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will obtain a comprehensive and credible picture of what other users think about each product. In this example KnowledgeIQ got a total satisfaction rating at 100% while for Zendesk 98% of users say they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
