What is better Zendesk or HubSpot Service Hub? You have such a wide range of Customer Support Software options in today’s state of that industry that deciding on the best product is often confusing. On our comparison page, you can actually evaluate the functions, stipulations, available plans, and more details of Zendesk and HubSpot Service Hub.
You can also examine their score (9.7 for Zendesk vs. 9.0 for HubSpot Service Hub) and user satisfaction level (98% for Zendesk vs. 98% for HubSpot Service Hub). The scores and ratings give you an overall idea how these two software products perform. In addition, make sure if the application can integrate with the company’s current business apps to ensure greater productivity.
Those of you who are pressed for time or need a Customer Support Software suggestion from our experts may want to take a look at these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Every time you pick a service that you believe will be an actual asset for your company you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the solution may be different, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you an immediate impression of how real users of Zendesk and HubSpot Service Hub rate their contact with the service. Our algorithm is based on complex analysis of product mentions on other websites, social networks and blogs, so you will get a full and credible picture of what other people think about every software. In this example Zendesk got a total satisfaction rating at 98% while for HubSpot Service Hub 98% of users claim they had a positive experience with it.
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