MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Zendesk vs AdminiTrack

What is better Zendesk or AdminiTrack? Getting the best Customer Support Software for your company is key to growing your company’s effectiveness. In our platform, it is simple to assess various solutions to see which one is the appropriate software for your needs. Here you can match Zendesk vs. AdminiTrack and check their overall scores (9.7 vs. 7.4, respectively) and user satisfaction rating (98% vs. N/A%, respectively).

Additionally, you can browse the specifics of prices, terms and conditions, plans, services, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software which helps you to add/remove features and price terms to complement your sales growth or lack of it.

People who are pressed for time or need a Customer Support Software advice from our team might want to examine these top choices for this year: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $59.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud-Based System
  • Multi-Project Views
  • Single View Data Display
  • User Level Navigation
  • Project Level Navigation
  • Real-Time Project Statistics
  • Automated Email Notifications
  • Customizable Field Names
  • Task Document Attachment
  • Document Library
  • Custom Report Maker
  • Role-Based Security Controls
  • Export Data Wizard
  • Weekly Automated Export
  • Annual Bulk Export
  • Open API
  • ASMX-Based API
  • Free Upgrade
  • Free Support

Pricing Info

AdminiTrack offers several enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Silver 1 – $59.95/monthly payment

  • 5 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 1GB Attachment Space

Silver 2 – $177/monthly payment

  • 15 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Silver 3 – $327/monthly payment

  • 30 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Gold 1 – $645/monthly payment

  • 60 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 10GB Attachment Space

Gold 2 – $895/monthly payment

  • 100 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 20GB Attachment Space

Gold 3 – $1,305/monthly payment

  • 150 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 30GB Attachment Space

Platinum 1 – $2,125/monthly payment

  • 2500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 50GB Attachment Space

Platinum 2 – $4,125/monthly payment

  • 500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 100GB Attachment Space

Platinum 3 – $8,000/monthly payment

  • 1,000 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 200GB Attachment Space

Titanium – $18,750/monthly payment

  • 2,500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 500GB Attachment Space

Customers can choose from three billing period options:

  • Monthly License (for North America subscribers only)
  • 6 Month License (with 10% discount)
  • One Year Subscription (with 15% discount)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AdminiTrack offers an open API and has the capability of seamlessly integrating with an organization’s essential programs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive web-based issue tracking system.

Company Email

support@adminitrack.com

Contact No.

Company's Address

2221 Peachtree Road NE, Suite D629,
Atlanta, GA 30309,
USA

Please pay attention to the fact that while both Zendesk and AdminiTrack may offer a top quality set of features each app may be aimed at a different business size. If you are analyzing various solutions you should pay attention to a company type they are meant for. Certain functionalities could scale up efficiently for large enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for complex features that you may never use.

Page last modified