Kayako
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Cloud-Based System
- Multi-Project Views
- Single View Data Display
- User Level Navigation
- Project Level Navigation
- Real-Time Project Statistics
- Automated Email Notifications
- Customizable Field Names
- Task Document Attachment
- Document Library
- Custom Report Maker
- Role-Based Security Controls
- Export Data Wizard
- Weekly Automated Export
- Annual Bulk Export
- Open API
- ASMX-Based API
- Free Upgrade
- Free Support
Pricing Info
Pricing Info
AdminiTrack offers several enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Silver 1 – $59.95/monthly payment
- 5 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 1GB Attachment Space
Silver 2 – $177/monthly payment
- 15 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 5GB Attachment Space
Silver 3 – $327/monthly payment
- 30 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 5GB Attachment Space
Gold 1 – $645/monthly payment
- 60 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 10GB Attachment Space
Gold 2 – $895/monthly payment
- 100 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 20GB Attachment Space
Gold 3 – $1,305/monthly payment
- 150 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 30GB Attachment Space
Platinum 1 – $2,125/monthly payment
- 2500 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 50GB Attachment Space
Platinum 2 – $4,125/monthly payment
- 500 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 100GB Attachment Space
Platinum 3 – $8,000/monthly payment
- 1,000 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 200GB Attachment Space
Titanium – $18,750/monthly payment
- 2,500 Users
- Unlimited Issues and Projects
- Email Support & Upgrades
- 500GB Attachment Space
Customers can choose from three billing period options:
- Monthly License (for North America subscribers only)
- 6 Month License (with 10% discount)
- One Year Subscription (with 15% discount)
Integrations
Integrations
AdminiTrack offers an open API and has the capability of seamlessly integrating with an organization’s essential programs.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intuitive web-based issue tracking system.
Company Email
support@adminitrack.com
Contact No.
Company's Address
2221 Peachtree Road NE, Suite D629,
Atlanta, GA 30309,
USA
AdminiTrack Comparisons
Popular AdminiTrack Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Support ticketing with email integration
- Fully featured live chat for your customer service portal and website
- Real-time visitor tracking
- Real-time messaging for help center and website
- Set SLAs to keep on top of customer conversations
- Phone call tracking and recording
- Enhanced self-service portal
- Advanced ticket workflows, rules and automations
- Customizable tickets, chats and customers
- Custom fields to collect all information needed
- Enhanced customer and organization profiles for CRM
- Multiple-plan support
- Ticket reply and resolution deadline management
- Set business hours for accurate performance tracking
- Slack integration
- Automatic escalation rules to prevent unaddressed customer queries
- Mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box help desk reports
- Custom reports via Kayako Query Language
- Schedule reports are automatically sent to your inbox
- Multi-lingual customer support and localizations
- Customizable look and feel of the help desk
- Strong support for ecommerce to increase sales and improve loyalty
- Intuitively designed Help Center enable customers to help themselves
- Rich customer and organization profiles
- Simple webhook integration to push customer data into Kayako
- Shared inbox enhances collaboration
Pricing Info
Free
- Up to 3 agents
- Live chat and email
- Basic Help Center
- 600+ integrations with Zapier
Inbox – $9/agent per month
- All Free features, plus:
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Team – $15/agent per month
- All Inbox Features, plus:
- Support workflow
- SLA and business hours
- Advanced Insights
- Macros
- Single sign-on
Growth – $29/agent per month
- All Team features, plus:
- Powerful automation
- Custom views, fields, and forms
- Custom reporting
- Multi-brand, multi-language
- Advanced Help Center customization
- Organization profiles
Scale – $59/agent per month
- All Growth features, plus:
- Advanced workflow customization
- Internal Help Center
- Shared organizations
- Custom security policies
- Custom roles and permissions
- Salesforce integration
Enterprise – Custom pricing starts at $90/agent
Integrations
- 123FormBuilder
- ActiveCampaign
- Basecamp
- BigCommerce
- Campaign Monitor
- Chargebee
- Chargify
- Constant Contact
- Customer Thermometer
- Dropbox
- Drupal
- Eventbrite
- Flowdock
- Freshbooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- G Suite
- Google Analytics
- Google Calendar
- Google Drive
- Help Desk Migration
- Hootsuite
- HubSpot CRM
- Infusionsoft
- InsightSquared
- Intercom
- JIRA Software
- Joomla
- MailChimp
- Marketo
- Microsoft Dynamics CRM
- Microsoft Outlook
- Nicereply.com
- Nimble
- Pardot
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- Quickbooks
- Recurly
- Salesforce
- SalesforceIQ
- SAML Single Sign-on
- Shopify
- Slaask
- Slack
- Stripe
- Sugar CRM
- SurveyGizmo
- SurveyMonkey
- SyncDojo
- Teamwork Projects
- Trello
- Typeform
- Webhooks
- WHMCS
- WooCommerce
- WordPress
- Wufoo
- Xero
- Yammer
- More apps from Kayako community
- REST API integrates with your apps and backend systems
- Zapier
- Zoho CRM
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Company Email
sales@kayako.com
Contact No.
Company's Address
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Kayako Comparisons
Popular Kayako Alternatives
Both AdminiTrack and Kayako were evaluated by a panel of reliable B2B experts who carried out a full study of all key elements of each product. Their final rating was prepared with unique SmartScore algorithm that calculates a separate partial score to every element such as: main functionalities, client support, mobile support, security, customer satisfaction and media presence. We know useful features are not the only thing important to a business so we do our best to pay attention to all aspects of a solution before calculating its final score.
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