What is better xSellco Helpdesk or Help Scout? A sensible way to find the right Help Desk Software product for your company is to match the solutions against each other. Here you can compare xSellco Helpdesk and Help Scout and see their capabilities compared contrastively to help you pick which one is the better product.
Also, you can examine their overall ratings, such as: overall score (xSellco Helpdesk: 8.8 vs. Help Scout: 8.9) and user satisfaction (xSellco Helpdesk: 100% vs. Help Scout: 98%). Analyze their varying features and similarities and see which one outperforms the other. Moreover, think about what your business will be in years to come; will your company outgrow the app in the next couple of years?
People who want to save some time or would like to get a Help Desk Software advice from our experts may want to investigate these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
Amazon
eBay
Shopify
WooCommerce
BigCommerce
Magento
Prestashop
Bonanza
Sears
Tesco
Allegro
Facebook
Twitter
Fnac
Mirakl
Walmart
Newegg
Priceminister
CDiscount
Linnworks
Channeladvisor
Brightpearl
Skubana
Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
If you continue having doubts about which product will work best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how large is its online presence.For example, if you check xSellco Helpdesk LinkedIn account you’ll see that they are followed by 638 users. In case of Help Scout the volume of followers on their LinkedIn page is 99.
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