Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic Updates
- CMDB Relationship Mapping
- Compare Systems
- Compliance Benchmarks
- Disaster Recovery
- Dynamic Agent Plugins
- Hosted Cloud Services
- Integrated CMDB Search
- Managed Service Providers
- Mobile Support
- Multi-Tenant
- Network Reporting
- PCI DSS
- PDF Output
- PowerShell
- Track Changes
Pricing Info
Pricing Info
Centrel Solutions offers the following packages with its inclusions. Contact the vendor for their enterprise pricing details and other product information.
Technician
- Individual user
- Access on a single machine
- On-site auditing & reporting
- Track changes & compare items
- Create branded documentation
- Unlimited items (EULA)
- Annual subscription
- Support included
Cloud
- Unlimited users
- Web-accessible
- Centralized auditing & reporting
- Track changes & compare items
- Create documentation
- Purchase only what you need
- Annual subscription
- Support included
Enterprise
- Unlimited users
- Web-accessible with API
- Centralized auditing & reporting
- Track changes & compare items
- Create branded documentation
- Purchase only what you need
- Perpetual license
- Support renewed yearly
Unlimited
- Unlimited users
- Web-accessible with API
- Centralized auditing & reporting
- Track changes & compare items
- Create branded documentation
- Unlimited items (EULA)
- Perpetual license
- Support renewed yearl
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Quadris, ITSN, RedBlade
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A network documentation solution created for IT professionals, helping them manage their IT infrastructure by automatically generating network documentation. It supports a vast selection of technologies such as Active Directory, Windows, Unix, VMware, Hyper-V, SQL, Backup Exec, and Citrix to mention a few.
Company Email
sales@centrel-solutions.com
Contact No.
Company's Address
CENTREL Solutions
Witney Business and Innovation Centre
Windrush Park Road, Witney, Oxfordshire, OX29 7DX
United Kingdom
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
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In case you are still having doubts about which service will perform best in your case it might be a good idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular a given app is and how wide is its online presence. For instance, in case of Facebook XIA Configuration has 75 likes on their official profile while Jira Service Desk profile is liked by 282041 users.
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