What is better XIA Configuration or Jira Service Desk? You have so many IT Asset Management Software alternatives in today’s market that picking the right product can be confusing. On our comparison page, it is simple to evaluate the features, pricing terms, available plans, and more details of XIA Configuration and Jira Service Desk.
It’s also possible to check their score (8.0 for XIA Configuration vs. 9.0 for Jira Service Desk) and user satisfaction level (100% for XIA Configuration vs. 96% for Jira Service Desk). The scores and ratings offer you a general idea how these two software products perform. Additionally, make sure if the software can integrate with the company’s current business apps to guarantee greater productivity.
People who are pressed for time or want a IT Asset Management Software advice from our team may want to investigate these top choices for this year: monday.com, ServiceNow Asset Management, Salesforce Service Cloud.
Centrel Solutions offers the following packages with its inclusions. Contact the vendor for their enterprise pricing details and other product information.
A network documentation solution created for IT professionals, helping them manage their IT infrastructure by automatically generating network documentation. It supports a vast selection of technologies such as Active Directory, Windows, Unix, VMware, Hyper-V, SQL, Backup Exec, and Citrix to mention a few.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Every time you select a software that you think will work best for your team you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently individual experience with the product will vary, depending on your own goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate impression of how actual users of XIA Configuration and Jira Service Desk evaluate their experience with the app. Our system is based on detailed analysis of product mentions on other websites, social networks and blogs, so you are going to receive a comprehensive and credible landscape of what other clients think about every solution. In this example XIA Configuration has a total satisfaction rating at 100% while for Jira Service Desk 96% of users claim they had a positive experience with it.
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