What is better Wolken or TOPdesk? To make sure you purchase the most effective and productive Help Desk Software for your company, you need to compare products available on the market. For example, here it is possible to match Wolken’s overall score of 8.0 against TOPdesk’s score of 8.5. You can also examine their general user satisfaction: Wolken (100%) vs. TOPdesk (96%).
Moreover, you can assess their pros and cons feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your situation. It goes without saying you must understand your specific needs to realize which service matches those needs.
We realize that not all businesses have enough time to try out dozens of various products, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, Zendesk, LiveAgent.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
No Help Desk Software will be perfect enough to solve all the needs of a specific team. While key features of Wolken and TOPdesk are important you should also thoroughly explore the integrations supported by each service. In many cases you will already be working with other types of SaaS software in your company and it’s always better to opt for apps that integrate well with one another. That way you can guarantee a smooth transfer of information between your teams and services, which can considerably reduce time spent on migrating between one software and the next.
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