What is better Wolken or ScreenConnect? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Wolken earned 8.0 points, while ScreenConnect received 9.0 points. Meanwhile, for user satisfaction, Wolken scored 100%, while ScreenConnect scored 96%.
Specifics of their characteristics, tools, supported platforms, customer support, etc. are given below to provide you with a more accurate analysis. Remember to get only the functions that you need so as not to waste cash for functions that are unnecessary.
We know that not all businesses have enough time to test dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Wolken and ScreenConnect were evaluated by a group of reliable SaaS experts who conducted a detailed examination of all key aspects of each software. Their total rating was prepared by means of unique SmartScore algorithm which provides a separate partial score to every factor such as: main features, customer support, mobile support, security, user satisfaction and reviews in other media. We realize useful features are not the only aspect crucial to a business so we make an effort to pay attention to all aspects of a product before calculating its final score.
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