What is better Wolken or ScreenConnect? There are lots of Help Desk Software products available for businesses right now. The best way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can compare Wolken and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
Additionally, you can compare their capabilities and pricing stipulations along with other useful facts below. When matching products make sure to compare their corresponding features and mark their disparities to get a clearer picture of both deals. Similarly, keep in mind to check secondary features including security, backup, ease-of-use, and helpdesk support.
People who don't have much time or need a Service Desk Software recommendation from our team may want to try out these top choices for this year: LiveAgent, Zendesk, Freshservice.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Wolken and ScreenConnect were tested by a team of independent B2B experts who prepared a thorough examination of all important aspects of every service. Their ultimate score was prepared using our unique SmartScore system that calculates a separate partial score to every factor like: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only thing crucial to a company so we make an effort to pay attention to all aspects of a service before calculating its final score.
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