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Compare Wolken vs HappyFox

What is better Wolken or HappyFox? There are many Help Desk Software products in the market today. The ideal way to find out which app fits your needs best is to compare them side by side. For instance, here you can assess Wolken and HappyFox for their overall score (8.0 vs. 8.8, respectively) or their user satisfaction rating (100% vs. 98%, respectively).

You can even check their functions and pricing stipulations as well as other useful data below. When matching products make sure to check their corresponding advantages and mark their disparities to obtain a clearer picture of both deals. Similarly, remember to assess non-core features including security, backup, usability, and helpdesk support.

Our team put a lot of effort to review all popular Service Desk Software products offered on the market, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Pricing Info

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.

Company Email

info@wolkensoftware.com

Contact No.

Company's Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Conversion Into Tickets
  • Ticket Merging
  • Ticket Escalation
  • Group contacts
  • In-depth reporting
  • Over 35 languages supported
  • Personalize queue
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

Pricing Info

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC

Integrations

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.

Company Email

support@happyfox.com

Contact No.

Company's Address

24, Executive Park, Suite 230, Irvine CA 92614, United States

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Inquiry Routing
  • Opportunities Management
  • Multi-Channel Console
  • Reports and Dashboards
  • Intelligent Self-Service Sites
  • User-Friendly Knowledge Base
  • Sales Pipeline Tracking
  • Drag-and-Drop Interface
  • Productivity Tools
  • Task Automation
  • Macros
  • Customer Communities
  • Help Desk Tools
  • Activity Tracking
  • Collaboration Tools
  • Case Auto-assignment
  • Case Escalation Rules and Queues
  • Custom Profiles
  • Email Optimization
  • Lightning App Builder
  • Lead/Contact Account Management
  • Page Layouts
  • Salesforce Mobile App
  • Task Management
  • Setup Assistant
  • Trailhead

Pricing Info

Service Cloud Essentials – $25/user/month (billed annually)

  • Help desk tools
  • 10 users
  • G Suite (free for 3 months)
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • Service Console App(s)
  • Activity tracking
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Mobile app
  • Task management
  • Self-service portal/forum
  • App exchange

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud help desk solution for customer service teams of small businesses.

Company Email

Contact No.

Company's Address

The Landmark at One Market,
Suite 300, San Francisco, CA 94105,
United States

Product Comparisons

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Comparision

If you are still having second thoughts about which solution will work best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are quite often a way to see how popular a given software is and how extensive is its online presence.For example, if you analyze Wolken LinkedIn account you’ll find out that they are followed by 128 users. In case of HappyFox the volume of followers on their LinkedIn page is 0.

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