What is better Wolken or Vivantio? Purchasing the right Help Desk Software product is as simple as comparing the strong and weaker functionalities and terms offered by Wolken and Vivantio. Here you can also match their total scores: 8.0 for Wolken vs. 8.4 for Vivantio. Or you can look at their general user satisfaction rating, 100% for Wolken vs. 93% for Vivantio.
We suggest that you take some time to analyze their differences and determine which one is the better alternative for your company. Moreover. keep in mind to take into account your company’s or industry’s special situation, for instance, a multilingual solution for a global staff or a mobile platform to help you work on the go.
People who want to save some time or need a Service Desk Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, LiveAgent, Freshservice.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Help Desk Software will be able to solve all the needs of a company. Though key features of Wolken and Vivantio should matter you should also thoroughly analyze the integrations provided by each software. Very often you will already be using other types of B2B software in your company and it’s much wiser to opt for products that integrate well with each other. With that approach you can ensure an effortless transfer of data between your teams and software used, which can considerably reduce time wasted on migrating between one solution and the next.
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