What is better Wix Answers or Help Scout? Finding the best Help Desk Software for your firm is essential to increasing your company’s productivity. In our platform, it is simple to assess a wide range of solutions to see which one is the right software for your requirements. Here you can match Wix Answers vs. Help Scout and check out their overall scores (8.9 vs. 8.9, respectively) and user satisfaction rating (100% vs. 98%, respectively).
You can also look at the specifics of rates, conditions, plans, capabilities, tools, and more, and find out which software offers more advantages for your business. In general, go for the business software which helps you to add/remove features and pricing to match your sales growth or lack of it.
In case you you would like to quickly locate the best Help Desk Software according to our review team we advise you check out the following services: Freshdesk, Zendesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
When you choose a software that you think will be an actual asset for your team you shouldn’t just pay attention to what professionals have to say about it. Quite frequently personal experience with the solution may be different, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you a quick impression of how actual users of Wix Answers and Help Scout evaluate their contact with the software. Our system is based on detailed analysis of product mentions on other websites, social media and blogs, so you are going to obtain a complete and credible overview of what other people think about every service. In this example Wix Answers has a total satisfaction rating at 100% while for Help Scout 98% of users say they had a positive experience with it.
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