What is better Wix Answers or EvantoDesk? There is a wide range of Help Desk Software products available for businesses today. The best way to find out which product fits your needs best is to compare them side by side. As an example, here you can compare Wix Answers and EvantoDesk for their overall score (8.9 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to review their individual modules and pricing terms along with other useful details below. When matching products make sure you check their similar features and mark their disparities to obtain a clearer picture of both deals. What is more keep in mind to check secondary features such as security, backup, intuitiveness, and helpdesk support.
If you want to quickly identify the top Help Desk Software according to our experts we recommend you check out these services: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
EvantoDesk integrates with the following business systems and applications:
MailChimp
Twitter
Facebook
ClinicAppointments.com
Zapier
QuickBooks
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ABuzz Technologies, Clinic Appointments, Green Flare
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple, user-friendly customer service software designed specifically for small and medium-sized businesses. It comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers.
If you continue having second thoughts about which product will work best in your case it may be a good idea to check out each service’s social metrics. These metrics are usually a sign of how popular every app is and how big is its online presence. For example, in case of Facebook Wix Answers has 0 likes on their official page while EvantoDesk profile is liked by 0 users.
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