What is better Whatfix or Feedb? It’s a good idea to use our scoring system to provide you with a general idea which Customer Experience Management Software product is more suitable for your business. For overall product quality, Whatfix received 7.9 points, while Feedb earned 5.4 points. At the same time, for user satisfaction, Whatfix scored 100%, while Feedb scored 100%.
Information regarding their features, tools, supported platforms, customer support, etc. are available below to help you get a more correct review. Remember to purchase only the tools your company needs so you don’t waste resources for functions which are redundant.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products offered out there, but among them these three deserved our special attention: Zendesk, Alchemer, Smartlook.
Whatfix integrates with the following business systems and applications:
Google Analytics
Zendesk
Desk.com
Freshdesk
Salesforce Sales Cloud
Intercom
YouTube
Wistia
Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
Almost as essential as features and customer support level are pricing options offered by Whatfix and Feedb. While price should not be a deciding element it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your business develops. Make sure you don’t opt for packages that have complex tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and offers a reliable overview of what it’s like to work with Whatfix and Feedb.
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