Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email to case feature
- Geolocation tracking
- SMS notification
- Account management
- Comprehensive help desk
- Asset tracking
- Mobile Apps
- Customer management tools
- Reports
- Case scheduling and routing options
- Optional A/D customer login methods
- Remote control program launch
- Backend database support
- Customer surveys
- Calendar/Scheduler
- Complete invoicing and quote accounting system
- Graphical reservation systems of resources
- Auto escalating for support cases
Pricing Info
Pricing Info
Web+Center offers a detailed enterprise pricing model with both onsite and cloud-based plans:
Free Edition @ $0
- 2 Tech licenses
- Unlimited customers
- Unlimited cases/tickets
- Does not timeout
- Full Web+Center suite
Small Business Edition @ $300 and up (one-time fee)
- 3techs, $300 + $100 annual support
- 4 techs, $675 + $100 annual support
- Everything in Free Edition
- 30% discount for education
Enterprise Edition @ $1500 and up (onetime fee)
- Everything in Small Business Edition
- 5 techs, $1500 +$200 annual support
- 6 techs, $2000 +$360 annual support
- 10 techs, $5000 +$1000 annual support
- 25 techs, $10000 +$2000 annual support
Cloud Hosted Edition @ $25/tech/month
- Everything in Free Edition
- 3 tech @ $75/month
- Unlimited techs @ $1000/month
- $75 setup fee
- 3-month minimum commitment
Integrations
Integrations
Web+Center integrates with the following applications:
- Active Directory
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
San Mateo County Community College District, Memorial Hospital Gardena, Ducks Unlimited
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A set of customizable, open-source help desk solutions designed by Internet Software Sciences for small IT service companies, higher education institutions, hospitals, government, and nonprofit organizations.
Company Email
sales@inet-sciences.com
Contact No.
Company's Address
Internet Software Sciences
13851 Fremont Pines Lane
Los Altos Hills, CA 94022
USA
Web+Center Comparisons
Popular Web+Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
Popular Jira Service Desk Alternatives
You shouldn’t count on exclusively a wide range of features and flexible pricing from a popular IT Asset Management Software. Almost as significant as core features is a trustworthy customer support. You want to make sure that when you have any questions about Web+Center or Jira Service Desk, or you run into a problem, or perhaps you’ll need to request a specific update or feature beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. It’s also a major asset if you can benefit from individual training or at the very least an FAQ you can use.
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