What is better Vivantio or TOPdesk? You have so many Help Desk Software choices in today’s state of that industry that choosing the right product can be confusing. On our comparison page, you can easily evaluate the tool, pricing terms, available plans, and more details of Vivantio and TOPdesk.
It’s also possible to evaluate their score (8.4 for Vivantio vs. 8.5 for TOPdesk) and user satisfaction level (93% for Vivantio vs. 96% for TOPdesk). The scores and ratings give you a solid idea how these two software products perform. Additionally, find out if the software can integrate with the company’s current business apps to guarantee greater productivity.
Those of you who want to save some time or would like to get a IT Service Software suggestion from our team might want to examine these top choices for the current year: LiveAgent, Freshservice, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
If you continue having doubts about which app will work best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular a given software is and how big is its online presence.For example, if you analyze Vivantio LinkedIn profile you’ll find out that they are followed by 1335 users. In case of TOPdesk the number of followers on their LinkedIn page is 51057.
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