What is better Vivantio or TOPdesk? If you need to have a easy way to learn which Help Desk Software product is better, our unique system gives Vivantio a score of 8.4 and TOPdesk a score of 8.5 for total quality and performance. At the same time, Vivantio is rated at 93%, while TOPdesk is rated 96% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, prices, and others. Check if the application lets you to customize at least part of its processes to make sure the software fits your own business workflows.
We realize that not all businesses have the time to scrutinize a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
When you research various Help Desk Software apps you shouldn’t just explore their features list and offered pricing plans. Pay attention to the fact that the solution should be adjusted to your requirements and business so the more flexible their offer the better. Explore what OSes are supported by Vivantio and TOPdesk and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a deal breaker for many companies.
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