What is better Vivantio or Paldesk? If you want to have a convenient way to decide which Customer Support Software product is better, our unique system gives Vivantio a score of 8.4 and Paldesk a score of 8.5 for overall quality and performance. Moreover, Vivantio is rated at 93%, while Paldesk is rated 91% for their user satisfaction level.
You can also review their product details, including modules, tools, options, plans, pricing, and many more. Find out if the software can customize a few of its workflows to make sure the app matches your own business procedures.
Our team put a lot of effort to prepare reviews of all popular IT Service Software products available out there, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
In case you continue having doubts about which service will work best for your company it might be a good idea to examine each service’s social metrics. These metrics are quite often a sign of how popular every product is and how big is its online presence. For example Vivantio Twitter profile has currently 70 followers. At the same time Paldesk Twitter is followed by 1984 users.
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