What is better Vivantio or Help Scout? Comparing Vivantio and Help Scout, it is simple to see which Help Desk Software product is the more effective choice. This guarantees that your business will be able to choose most productive and efficient application. You can examine the details, for example available tools, pricing, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their general scores to know which one appears to be more suitable. Vivantio has 8.4 points for overall quality and 93% rating for user satisfaction; while Help Scout has 8.9 points for overall quality and 98% for user satisfaction. Likewise, you can also assess which software business is more reliable by sending an an email question to both vendors and see which company replies without delays.
In case you you would like to quickly locate the optimal IT Service Software according to our review team we recommend you examine the following products: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
You should keep in mind that while both Vivantio and Help Scout may offer a reliable array of features every app may be aimed at a different company size. If you are comparing features you may want to give some attention to a company size they are meant for. Some functionalities might scale up with no problem for large enterprises but if you have a small or mid-sized company it’s usually better to stay away from paying for complex features that you may never have a chance to use.
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