What is better Vivantio or eDesk? Finding the best Help Desk Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our unique process provides you with a brief look at the general rating of Vivantio and eDesk. For all round quality and performance, Vivantio scored 8.4, while eDesk scored 8.0. On the other hand, for user satisfaction, Vivantio earned 93%, while eDesk earned 100%.
Below it's also possible to verify their features, terms, plans, etc. to find out which software will be more appropriate for your company. One critical element to evaluate is if the application lets you to toggle on/off restrictions on different types of users to secure any sensitive company data.
We realize that not all businesses have the time to examine a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: LiveAgent, Freshservice, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you continue having doubts about which app will be best in your case it might be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular every software is and how wide is its online presence. For instance, in case of Facebook Vivantio has 0 likes on their official profile while eDesk profile is liked by 15 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
