What is better Vivantio or ConnectWise Automate? Different organizations need different types of Customer Support Software. To understand well which solution meets your needs, consider evaluating various solutions feature by feature an taking into consideration their terms and prices. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Vivantio (8.4) vs. ConnectWise Automate (8.5) for overall quality and performance; Vivantio (93%) vs. ConnectWise Automate (92%) for user satisfaction rating. Examine their high and weak points and decide which software is a better choice for your company. One simple but effective tip is to list the advantages and disadvantages of both solutions side by side and check which app comes on top.
Users who don't have much time or want a IT Service Software recommendation from our team may want to try out these top choices for the current year: LiveAgent, Freshservice, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
You don’t want just a wide array of functionalities and scalable pricing from a well-known Customer Support Software. Almost as significant as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Vivantio or ConnectWise Automate, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature useful to your business you can trust in a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can profit from individual training or at least a knowledge base you can use.
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