What is better Vivantio or ConnectWise Automate? To make sure you get the most useful and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here it is possible to match Vivantio’s overall score of 8.4 against ConnectWise Automate’s score of 8.5. You can also examine their general user satisfaction: Vivantio (93%) vs. ConnectWise Automate (92%).
Moreover, you can review their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are more likely to pick the best software for your requirements. It goes without saying you should know your unique needs to realize which solution addresses those needs.
We know that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
In the event you continue having second thoughts about which product will work best for your company it may be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular each service is and how large is its online presence. For example, in case of Facebook Vivantio has 0 likes on their official profile while ConnectWise Automate profile is liked by 14550 people.
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