What is better Vivantio or Callcap? When you need a competent Customer Support Software product for your organization you should make time to assess different alternatives. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can find Vivantio’s overall score of 8.4 and compare it against Callcap’s score of 7.7; or Vivantio’s user satisfaction level at 93% versus Callcap’s N/A% satisfaction score.
The comparison will help you see the pros and cons of each software, and decide which matches your requirements better. Aside from the main features, the application that’s simple to grasp and use is always the better option.
At the moment, the top products in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please note that even though both Vivantio and Callcap may provide a top quality array of features every product may be designed for a different company size. If you are analyzing various solutions you may want to focus on a business type they are aimed at. Some elements could scale up well for huge enterprises but if you run a small or medium company it’s frequently better to avoid paying for complex features that you might never have a chance to use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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