What is better Vivantio or CA Service Desk Manager? Purchasing the appropriate Help Desk Software product is as simple as assessing the strong and weak functionalities and terms offered by Vivantio and CA Service Desk Manager. Here you can also match their all round scores: 8.4 for Vivantio vs. 8.5 for CA Service Desk Manager. Or you can check their general user satisfaction rating, 93% for Vivantio vs. 99% for CA Service Desk Manager.
We suggest that you take some time to review their specific functions and decide which one is the better option for your company. Likewise, bear in mind to take into account your company’s or industry’s unique case, such as, a multilingual software for a global company or a mobile app to help you work in the field.
At this time, the leading products in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
In case you are still having doubts about which solution will work best in your case it may be a sensible idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular every app is and how extensive is its online presence. For example, in case of Facebook Vivantio has 0 likes on their official profile while CA Service Desk Manager profile is liked by 95332 people.
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