What is better Vision Helpdesk or GoTo Resolve? It’s easy to our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Vision Helpdesk earned 9.2 points, while GoTo Resolve earned 8.2 points. At the same time, for user satisfaction, Vision Helpdesk scored 99%, while GoTo Resolve scored 96%.
Specifics of their characteristics, tools, supported platforms, customer support, plus more are provided below to give you a more correct review. Remember to get only the tools your business requires so you don’t waste cash for features that you won’t be using.
In the event you would like to quickly find the best Help Desk Software according to our experts we advise you check out the following products: Salesforce Service Cloud, Freshdesk, Zendesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
You should keep in mind that while both Vision Helpdesk and GoTo Resolve may provide a top quality array of features every service may be aimed at a different business size. If you are analyzing various solutions you should give some attention to a company size they are meant for. Specific functionalities may scale up efficiently for large enterprises but if you have a small or medium business it’s usually better to stay away from paying for complex functionalities that you may never actually use.
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