What is better Velaro or eDesk? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, Velaro attained 8.7 points, while eDesk received 8.0 points. At the same time, for user satisfaction, Velaro scored 91%, while eDesk scored 100%.
Details about their unique elements, tools, supported platforms, customer support, plus more are provided below to give you a more correct assessment. Don’t forget to get only the functions that you need so you don’t waste cash for functions which are redundant.
Our experts made sure to prepare reviews of all popular Live Chat Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Please keep in mind that even though both Velaro and eDesk may provide an excellent set of features each software might be created for a different company size. If you are analyzing various solutions you should focus on a company size they are meant for. Some elements may scale up efficiently for huge enterprises but if you run a small or mid-sized business it’s frequently more sensible to refrain paying for complex functionalities that you might never use.
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