What is better Velaro or DeskXpand? Getting the suitable Help Desk Software product is as straightforward as evaluating the strong and poor features and terms offered by Velaro and DeskXpand. Here it's also possible to match their overall scores: 8.7 for Velaro vs. 8.0 for DeskXpand. Or you can verify their general user satisfaction rating, 91% for Velaro vs. 98% for DeskXpand.
We suggest that you take some time to review their differences and figure out which one is the better alternative for your organization. Likewise, don’t forget to consider your company’s or industry’s special situation, such as, a multilingual app for a global team or a mobile version to help you work on the go.
If you would like to quickly find the best Live Chat Software according to our review team we advise you try out the following services: Zendesk, Vision Helpdesk, Pipedrive.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
If you research various Help Desk Software products you shouldn’t simply look at their features list and offered pricing plans. Consider that the software should be matching your needs and company so the more flexible their offer the better. Learn what OSes are supported by Velaro and DeskXpand and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this may be a deal breaker for many companies.
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