What is better Velaro or CloudAgent? If you need to get a convenient way to find out which Customer Support Software product is better, our unique algorythm gives Velaro a score of 8.7 and CloudAgent a score of 7.2 for all round quality and performance. At the same time, Velaro is rated at 91%, while CloudAgent is rated 100% for their user satisfaction level.
You can also compare their product details, including functions, tools, options, plans, prices, and others. Check if the application lets you to customize at least part of its processes to make sure the app matches your own business procedures.
We did our best to review all popular Live Chat Software solutions offered out there, but among them these three deserved our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
In the event you continue having doubts about which product will perform best for your company it may be a sound idea to check out each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how wide is its online presence.For instance, if you analyze Velaro LinkedIn account you’ll see that they are followed by 245 users. In case of CloudAgent the number of followers on their LinkedIn page is 24.
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