What is better UVdesk Helpdesk or CA Service Desk Manager? Finding the ideal Help Desk Software product is all about cross-checking various solutions and figuring out the top program for your specific needs. Our unique system gives you an instant look at the general rating of UVdesk Helpdesk and CA Service Desk Manager. For overall quality and performance, UVdesk Helpdesk scored 8.2, while CA Service Desk Manager scored 8.5. On the other hand, for user satisfaction, UVdesk Helpdesk earned 100%, while CA Service Desk Manager earned 99%.
Below you can also verify their functionalities, terms, plans, etc. to find out which software will be more suitable for your company. One critical feature to assess is whether the app allows you to toggle on/off limitations on various types of users to secure any confidential corporate data.
People who are pressed for time or could use a Help Desk Software recommendation from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
UVdesk Helpdesk integrates with the following business systems and applications:
Zendesk
osTicket
Helpscout
Freshdesk
Amazon
eBay
Etsy
Magento
Bigcommerce
Shopify
Facebook
Disqus
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jamgora, Colorway Design Group, FIXXI.NET
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Please note that even though both UVdesk Helpdesk and CA Service Desk Manager may have a top quality range of features each product might be designed for a different business size. If you are analyzing various solutions you may want to focus on a business type they are aimed at. Certain functionalities might scale up with no problem for huge enterprises but if you run a small or mid-sized business it’s usually more sensible to stay away from paying for advanced functionalities that you may never have a chance to use.
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