What is better uContact or Vision Helpdesk? You have such a huge number of Customer Support Software alternatives in today’s state of that industry that choosing the right product may be difficult. On our comparison page, it is simple to review the tool, pricing terms, available plans, and more details of uContact and Vision Helpdesk.
You can also check their score (8.0 for uContact vs. 9.2 for Vision Helpdesk) and user satisfaction level (100% for uContact vs. 99% for Vision Helpdesk). The scores and ratings present you with an overall idea how these two software products perform. Moreover, find out if the solution can integrate with existing business apps to guarantee greater productivity.
In the event you want to quickly decide on the optimal Call Center Software according to our review team we recommend you check out these services: Zendesk, JustCall, Freshdesk Contact Center.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Both uContact and Vision Helpdesk were evaluated by a team of independent SaaS experts who carried out a detailed analysis of all crucial aspects of each product. Their total rating was calculated by means of unique SmartScore system that provides a separate partial score to each factor such as: main features, client support, mobile support, security, user satisfaction and reviews in other media. We are aware that useful features are not the only factor important to a business so we make an effort to pay attention to all sides of a solution before coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
