What is better Track-It! or Serena Service Manager? Today’s companies require the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to compare Track-It! and Serena Service Manager down to the very details of their individual modules.
You can even check our total scoring values, which rate the software all round quality and performance. Track-It! got a 8.1 score, while Serena Service Manager has a score of 7.0. Likewise, you can compare their general user satisfaction rating: 100% (Track-It!) against 93% (Serena Service Manager). Bear in mind to select the application that best answers your top issues, not the software with the higher number of features.
Our team put a lot of effort to review all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
It may not always be enough to just compare Track-It! and Serena Service Manager against one another. Although reliable tools, cost and user experience are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by each software. Frequently a less popular product may turn out to be a good choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which shows that in spite of lesser market popularity it’s a significant rival to the services that dominate the market.
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