What is better TOPdesk or ZupportDesk? Specific companies require different types of Help Desk Software. To find out which one suits you, think of reviewing various options feature by feature including their terms and costs. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: TOPdesk (8.5) vs. ZupportDesk (8.0) for overall quality and performance; TOPdesk (96%) vs. ZupportDesk (N/A%) for user satisfaction rating. Check out their strong and low points and see which software is a better choice for your company. One simple but effective way is to note down the strengths and weaknesses of both applications next to each other and check which app is better.
At this time, the most popular services in our Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
No Help Desk Software will be perfect enough to cover all the needs of a company. Even though main functionalities of TOPdesk and ZupportDesk should matter you should also thoroughly analyze the integrations provided by every service. In many cases you will already be using other types of SaaS software in your company and it’s definitely more beneficial to select products that integrate well with one another. If you do that you will be able to ensure a reliable transfer of data between your teams and apps, which can really reduce time spent on migrating between one solution and the other.
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