What is better TOPdesk or Intercom? Examining products to find the best Help Desk Software does not always have to be tough. On our review platform, it is possible to match TOPdesk and Intercom and right away see their distinct features. We allow you to check their features, supported devices, support service, prices, terms, and much more.
It's also possible to examine their overall score (8.5 for TOPdesk vs. 8.9 for Intercom) and overall customer satisfaction level (96% for TOPdesk vs. 96% for Intercom). Spend some time and assess your best alternatives and see which one is right for your company. Similarly, you have to assess the software vendor’s business viability; are they reliable and will they still be operating in the future?
Those of you who are pressed for time or could use a Service Desk Software recommendation from our experts may want to try out these top choices for this year: Freshservice, LiveAgent, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
All the data, details and opinions that we offered in this table were gathered from official company pages, promotional resources available online, real-life experience from real clients as well as our own hands-on use of each app by an expert. We pay a lot of attention to thoroughly examine each app, therefore we not only analyze it ourselves, but we also match our results with views of other members from the SaaS community.
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