What is better TOPdesk or CA Service Desk Manager? Comparing products to get the best Help Desk Software need not be tough. On our review platform, it is possible to match TOPdesk and CA Service Desk Manager and promptly see their differences. We allow you to take a look at their features, supported devices, level of support, pricing rates, terms, plus more.
You can even examine their overall score (8.5 for TOPdesk vs. 8.5 for CA Service Desk Manager) and overall customer satisfaction level (96% for TOPdesk vs. 99% for CA Service Desk Manager). Take your time and review your best choices and find out which one is ideal for your company. You should also consider the software vendor’s background; can you count on them and will they still be on the market a few years from now?
Right now, the leading services in our Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
It may not always be enough to simply compare TOPdesk and CA Service Desk Manager against one another. Although useful functionalities, pricing and user comments are all important and should be considered when making a final choice, you should also check out the recognition and awards claimed by every product. In many cases a less known app may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that in spite of smaller market presence it’s a significant contender to the products that rule the market.
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