What is better TeeDee or ScreenConnect? A great way to choose the right Customer Support Software product for your business is to evaluate the solutions against each other. Here you can compare TeeDee and ScreenConnect and see their features compared thoroughly to help you choose which one is the superior product.
Furthermore, you can compare their overall ratings, including: overall score (TeeDee: 8.0 vs. ScreenConnect: 9.0) and user satisfaction (TeeDee: 100% vs. ScreenConnect: 96%). Check their distinctive features and similarities and find out which one outperforms the other. Moreover, imagine what your business will be in years to come; will your business outgrow the app in the next couple of years?
Currently, the most significant solutions in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
TeeDee uses a credit-based system based on a pay-as-you-go pricing scheme. You can buy prepaid credits for your chatbot sessions/interactions and pay only what you use. Here are enterprise pricing details:
Free Trial – $0
Free 1,000 TeeDee credits on signup
No credit card required
Byte – $4
100 Credits
Kilobyte – $19
500 Credits
Megabyte – $38
1,000 Credits
Gigabyte – $90
2,500 Credits
Note: 1 credit = 1 unique session or interaction between chatbot and customer over a 24-hour period.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as useful features and client support level are pricing packages provided by TeeDee and ScreenConnect. Although price should not be the only factor it’s definitely an important thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and easily scaled up when your team develops. You should be certain you don’t select pricing plans that have additional functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can frequently count on special pricing. You should also check out a free trial or demo of every software to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with TeeDee and ScreenConnect.
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